FAQ

Find answers about frequently asked questions and discover how RebateKey works

RebateKey gives you direct access to exclusive manufacturers’ rebates for top-selling brands and products. This means you purchase an item and
after a 35-day wait, you get a check mailed to your house for whatever you paid for the item in the first place. After you’ve purchased the product
you need to report back with your REBATE KEY, which is your order number. Once the seller verifies your order, they will approve the rebate and
your rebate amount will be credited to your account (shows on Wallet). We hold the funds for 35 days to make sure there is no error or problem,
and after that, we will send you a check.

Basically, the only thing you have to do is find great offers, buy and report your purchase in less than an hour and you'll get your money back after
35-days.

1. Make sure to enter your full name and mailing address correctly as this is where your rebate checks will be sent. We will also send you a text message code to verify that you are a US resident.
2. Browse all the products currently available at 25% - 99% off. Select the one you want and just click buy!
3. After you’ve purchased the product you need to report back with your REBATE KEY, which is often your order number. Once the seller verifies your order, they will approve the rebate and your rebate amount will be credited to your account.
4. We hold the funds for 35 days to make sure there is no error or problem, and after that we will send you a check.

Sorry, we only allow cell phones to verify accounts. It is a protective measure.

1. Create a RebateKey account here.
2. Find the item you want to purchase and click on it.
3.Click on Buy Product, it will display the instructions, read them carefully.
4.Check the box that assures you have read all instructions and accepted Terms and Conditions of the service.
5.Click on Buy Product again, it'll take you directly to the product.
6.Purchase the product on the URL you've been taken to, usually Amazon.
7.They will give you an order ID, copy it.
8.Go back to the site and go to Purchases > Unclaimed.
9.Click on Confirm Purchase and paste your Order ID and confirm it!
10.Wait 35 days for the check to be sent to your house.

Thanks for your question. You will certainly get your rebate check mailed to you. When you enter your order ID, the rebate money is transferred into
your wallet (you can see it on your profile) then after 30 days a check will be sent.

We are based in San Diego, CA. However we do not have phone support. All the rebate checks are sent out via an automated check system.

Rebates are processed after 30 days of purchase. This is how we can offer such high discounts. Sellers have 5 days to approve or decline the rebate. Rebates are automatically approved after 5 days.

We have a very simple user-friendly messaging system where you can directly write messages to sellers. You can message the seller and indicate
that you'd like to buy his product but something is wrong.

If you followed the link and the product is not available, please let us know here: contact us.

On the buyer wallet page, you can easily see which rebates are going to be included in the next check. There is a table that says coming payouts below totals. We have implemented a change in our system where all of the rebates are pre-approved. The seller has until the 35th day to dispute the rebate if for some reason the buyer canceled or returned the item.

No. You don’t have to leave a review to get your rebate. The only thing you have to do is purchase the product and follow the rules and instructions.

Most products are protected against this, however, some aren't those products can be bought more than once but sometimes sellers will decline
the rebates. It’s against the rules to purchase any item more than once.

To make sure that your rebate is honored please go to Purchases > Pre-approved > Message Seller and let the seller know about the mistake
including your actual order ID so they can approve your rebate when the 30 days are up.

You can always cancel your order wherever you bought your product, e.g. Amazon, Walmart, or any other platform. We do ask you to contact the
seller and let them know you cancelled the order, so that they cancel the rebate. If you don’t do that, it may result in suspension of your account.

Thank you for your interest in our service. To list your products, you need to sign up as a seller. Once done, you will then be presented with
instructions on how to do so.

Whether you are launching a new product or accelerating the sales for an old one, you need the sales and you need the buzz. RebateKey gives you
just that. Giving rebates is the best way to get attention of the new buyers and these buyers are more likely to spread the word about your product.

We are based in San Diego, CA. However we do not have phone support. All the rebate checks are sent out via an automated check system.

Our site is built to help you get full priced sales using rebates instead of coupons. Full priced sales can help you rank faster than discounted sales. But please note that we are not a review generating platform.
With our platform, you can enter any URL you want to send the buyers to claim your rebate. The buyers will enter their order ID into our system to start the rebate process. You will also be able to communicate with buyers using our buyer/seller messaging to help them with the process or answer questions.
We also provide landing pages for you to drive your own traffic in order to get more claims per day.
The fee is $2.95 per buyer claim. You prepay the amount equal to your per day rebates. Each time a rebate is claimed we charge the card on file to replenish your funds.
After the buyer enters their order number and the money is held for 30 days after that you’ll have a 5-day window to approve or decline the rebate, when that period ends a check will be sent to the buyer.
Let us know if you have further questions or clarifications.

For now only US-based web stores.

A Rebate Key is a unique number, e.g. Order ID that the buyer will provide to you to unlock the rebate. You can either approve it (if it matches with
your sales data), or deny it (if there is no such order). We warn you from abuse (e.g. denying many rebates without checking). We will flag such
activity.

You can give a rebate of as low as 10% and as high as 100%. Up to you. Obviously the higher the rebate the more likely the customers will claim it,
and more likely to actively participate in your viral marketing campaign.

It depends on your marketing goals. If you are giving a boost to your new product, 10-20/day is a good number. Run this campaign for 20 days
and see the power of viral marketing.

The payment system uses multiple wallets:
1 wallet per rebate campaign.
A general wallet (you can consult your general wallet here: https://rebatekey.com/seller/wallet.php).
When you create/edit a rebate campaign, payments are credited into the rebate campaign wallet. To consult the wallet of each rebate, go to your list of rebate campaigns (https://rebatekey.com/rebates.php). On the right part of each rebate campaign, click on the dark "Details" button and click on "View wallet".
When your rebate campaign ends (or if you cancel it), the system automatically will first check how many claims you had for that rebate campaign. According to the number of claims you got, the system will block the corresponding amount of money in your rebate wallet to pay out buyers.
The remaining money for that rebate campaign is automatically transferred to your general wallet. For your new rebate campaigns, you will be able to pay with your general wallet.

No. You only pre-pay the first day of the rebate campaign and we will charge you daily based on your rebate campaign settings.

Sorry we only take credit card as payment currently.

We don’t charge buyers anything. We charge sellers a $2.95 fee per sale. If you give out 10 rebates, you will end up paying $29.5 dollars for the
campaign.

We support any e-commerce platform, e.g. shopify sites, Walmart, Amazon and jet.com listings. We will verify each link.

Please note that Stripe doesn't require personal information to proceed or not to the payment. They use their own security algorithm to validate
credit/debit cards. Sometimes they can mark multiple payment attempts as “suspicious activity”, if you can’t pay please contact support.

To cancel your campaign, just click on "Campaigns" in your Profile. On the “Actions” button next to the campaign, choose the "End Campaign" option.

You should be able to enter a new card thanks to the blue button in your wallet.

You can get a refund only at the end of the campaign for the unclaimed rebates. Since buyers actually go and buy your product, you can not get a
refund for claimed and verified purchases.

Yes. Every day at 1 am EST, we transfer money from canceled/completed campaigns to the general wallet. The amount of money transferred
depends on rebates claimed.

We’re very sorry to hear that. While our site is great for certain items, it's important to remember that customers have to pay the full price and wait
for their rebate. What we suggest sellers to increase claims is to drive their own buyer traffic to their landing pages. This is a great way to do it,
a different one would be offering a 100% rebate! When your campaign is over, you can request the refund back to your card.

You can use the funds in another campaign or refund them back to your bank account.

Yes. Each time a buyer claims a rebate, you will be given his Order ID for you to approve or dispute. Please check carefully. Sellers who dispute too
many rebates will be flagged.

We give 5 days to sellers to be able to dispute the rebate. First rebates are hold 30 days. So that the buyer does not buy a product, claim the
rebate and return the product with a refund. It means in total a buyer should wait 35 days before receiving a check for his purchase. Buyers who abuse the
system will be banned from our site.

What you need to do is:
1.Put that number/ buyer name somewhere you'll remember, like a note on your phone/computer/draft on your email.
2. Let the buyer know (through our messaging system) that his/her rebate will be declined due to the cancellation/refund/not finding the order ID (sometimes, they have bought the product again or entered a wrong order ID).
3. Wait until the 30-day waiting period ends.
4. Decline that buyer's purchase on a 5-day window before the system approves them automatically.

No, you don’t. However, you go to Rebate Queue > Recent Claims > Message Buyer and follow up there. Please keep in mind that you can only
contact them for 60 days after the purchase.

Contact our support to cancel/delete your account here: contact us.
If you have any live rebates, there have to be completed before you cancel or delete your account.